6th June 2016

T&C

TERMS AND CONDITIONS

 

By making a purchase from Hope Pilates, you accept and agree to be bound by and comply with these terms (the “Terms”). If you do not accept the Terms, do not use the Sites. All of the company’s products and services are subject to these terms and conditions. The 10% membership discount from 2018 will only be valued when membership card is presented in person. Please ensure you pick yours up from the centre manager if you have not already.

The information, material and content provided in the pages of this Site (the “TERMS AND CONDITIONS”) may be changed at any time without notice. Changes may be made to the Terms at any time without notice by updating this posting. You agree to review the Terms regularly and your continued access or use of the Site will mean that you agree to any changes.

All services purchased from the Hope Pilates, must be preceded by the applicant acknowledging, through completion of a Health Waiver Form (known as a PARQ), that he/she has no physical limitations preventing him/her from participation. Furthermore, all applicants release the Company, its owners, directors, managers and all employees of all liability regarding 1) any injury to self or child 2) any loss or damage to personal properties.

Feet & Hygiene

Grip/dance socks are now mandatory for our classes. Feel free to bring your own. Alternatively, you can pick one up at the studio (Click & collect)- http://www.hopepilates.com/wordpress/online-shop-2/. We can not allow anyone to participate without them. Clients will be asked to remove shoes and put sox on at reception. Members now receive 10% discount from our shop!

Reformer sessions

Reformer classes only accommodate 3 people per session, 2 minimum per class.  Members are asked to book one session a day maximum. If the system recognizes 2 bookings in a day, they will both be automatically deleted with no warning.

If for any reason you are having trouble booking online, please email us your request – info@hopepilates.com. If you are needing constant assistance to book your sessions, an admin fee of £10 will be charged monthly (end of each month). Carissa, members co-ordinator will be in charge of any bookings, cancelations or anything else to do with your bookings

Personal Training 

We strongly recommend that new clients attend at least 1 Personal Training with our Instructor in order to further assess the fitness level and identify which specific deficiencies are needed to be focused on.  Our usual package for personal training expires 30 – 90 days after purchase. package dependent. We have a FREE 1:1 30mins Taster available for a limited time. As of Feb, limited duo or Triples session will be open. Hurry, limited spaces available.

Legacy membership (Bronze,Silver, Platinum)

All those with our legacy membership received unlimited access to mat based classes until 2017 despite having had added more classes for members to access. In 2018, we have yet added more.  Bronze Unlimited (MAT) Membership will be capped end of August 2018. All Bronze memberships were automatically updated to the new fees of 6 sessions for £70 from 1st September 2018. A very few of you went for the unlimited £75 which will stay but is ONLY available to our timetable and NOT for externally booked workshops, classes managed by other instructors.

Reformer Legacy membership will be capped off at 8 sessions a month from 2019. On our new booking system, it will be possible to add the 2 extra classes over new memberships you get exclusively due to transparency.  We would like to have a smooth transaction to update your membership over to the new system, so please stay tuned for further instructions.

Members can present there membership card and simply pay cash/card at the studio if necessary.

New clients – Packages available to suit every individual with a simple 3 options pricing structure.

Bookings are however advised as early as possible so we can guarantee class has minimum numbers at least to run.

Studio 1 has 8 people restriction depending on the style of class if not less.

Throughout Jan, it’s 10 reformer classes for £99 so attendance has an expectancy to double! If for any reason you are having trouble booking, please email us your request – info@hopepilates.com

Minimum Age

Great News. We do now provide classes appropriate for Children 8- 18 years of age! We do Pilates for Kids &  a FREE Zumba for kids 8-18 yrs old.

Use of The Company Sites

Information on this website is provided for the use of its visitors and you are advised that although full care has been taken to ensure technical and factual accuracy, some errors may occur. No guarantee is given on the accuracy or completeness of information on these pages, and does not warrant the information on this website in any way. The company shall have no liability arising from the use by any party of the information on this website. The information on this website may be altered by the company from time to time. The contents of this website may not be reproduced in any way and all materials are the property of the company.

Credit Card Charges

The company is not responsible for any fees, charges, exchange rates of additional charges levied by individual financial institutions or Credit Card companies.

Office Hours

The studio opens on the following days as follows:

  • Mondays, Wednesdays and Fridays – 10:00 AM
  • Tuesdays and Thursdays –  (Enquire)
  • Saturdays – 9:00 AM
  • Sundays – 9:00 AM

Opening hours may be subject to change, as with the timetable quarterly, with short notice in emergency cases.

THERE WILL BE NO CLASSES ON BANK HOLIDAYS.

Refunds and Cancellation Policy

Members Conditions

All sales for class passes and memberships are final with no refunds.

In such cases that the client has purchased a bundle package, early cancelation can be rolled over to the following week. All usable sessions can be rolled over in accordance on T&C, as stated on deal purchased.

Classes canceled with less than 24 hours notice are treated as ‘late cancels’ and remain chargeable in full for drop-in or discounted classes. Missed classes are treated in the same way as for late cancels.

Management Conditions

Management may need to cancel a class or change timetable in case of emergency. Minimum of 2 people is required to run reformer session and all other group exercises in (Studio 1 &3) run with a minimum of 4 people.  The class can go ahead as a 1:1 with 2 tokens as per client’s preference. If this isn’t met, management might require to cancel the class and clients/instructors will be informed 24hrs prior. Refunds will be processed if in such cases.

Bookings will be open only on a month to month bases. Further monthly bookings will open 6 am on the last Monday of every Month with the exception of Bank Holidays. Following morning 6 am in such cases.

In cases of 1 person left booked, classes will only go ahead if treated as a personal training session. If the client wishes to continue, 50mins session can be settled at a lesser price of £40. No cash needs to be exchanged as members can use their package to use up tokens amounting to the same price.

Late cancellation and no show to classes:

 Members/Non-members:
 Classes cancelled with less than 24 hours notice are treated as ‘no show,’ and remain chargeable in full as advertised. Missed classes are treated in the same way as for late cancels. In 2019, there will be NO MORE late cancellation  fee of £10
Special circumstances may be considered but will be at the discretion of management.

If a member doesn’t comply with the T&C, it will result in automatic loss of membership and legal implications.

Memberships

2019 Pilates Advocating Members Perks!

Get one month FREE for every friend/family you refer and sign up!
Get 10% off from our online shop purchases
Get 10% off from Tara Northey Ostheopathy
Receive a FREE guest pass once a month
Receive a FREE 1:1 birthday treat
Receive a 1:1 closer to 1/2 price when group sessions can’t proceed.

 

 

 

 

 

 

Legacy Membership – Silver, Platinum, Gold yearly memberships: All members rights apply. Cancellation charges, (2 months membership) will apply if minimum of three months notice is not given.

Legacy Membership – Bronze, Copper, Diamond, Platinum monthly memberships: need 1 month advance notice for cancellation. Hope Pilates reserves the right to retrieve the last payment.

Bronze Unlimited (MAT) Membership will be capped end of August 2018. All Bronze memberships will be automatically updated to the new fees of 6 sessions for £70 from 1st September 2018. Customers have the choice to top up now with the new Budget Membership (Details Below)for ONLY £10.

Legacy Reformer Unlimited Membership will now be transferred automatically to Copper Monthly Membership to the new fees of 8 sessions for £130 from 1st Jan 2019.

For reformer memberships, customers are only allowed to attend a maximum three classes, of their choice, in a week, one class a day.  The system automatically cancels excess bookings. Management will not be able to manually make changes.

For NEW Memberships, as a monthly contract, payment is automatically collected. Two monthly payment cycles and minimum membership duration of three months is required. After initial membership duration, clients can give one month’s notice at any time.

Budget Membership 2019 – Only £9.99 monthly charge allows you to pay 1/2 price for any drop in class you might want to attend. Can book ahead online or pay at the door!

If any monthly membership is returned unpaid due to card cancellation/expiration or insufficient funds, we reserve the right to, either suspend or terminate your membership, and charge you for one month membership if you cards information is not updated straight away.

Freezing memberships

Customers can freeze their membership for a minimum of 3 months. Legacy-Bronze members will be charged £19.99 a month for the freezing, Legacy- Copper members will be charged £29.99 a month.

Membership Termination

Management reserves the right to refuse entry and/ or terminate membership for any reason, including but not limited to breach of the terms and conditions, misconduct, damage to equipment, inappropriate behaviour or drug use, including where circumstances so warrant, without notice or warning.
Members are expected to show respect and courtesy to other members, staffs and management. Rude, bad behaviours and harassment of others in any form will not be tolerated. Harassment includes deliberate intimidation, stalking, following, harassing photography or recording, sustained disruption of talks or other events, inappropriate physical contact, sharing of sexual images in public spaces, unwelcome sexual attention, and offensive verbal comments related to gender, sexual orientation, disability, physical appearance, body size, race, or religion.
Members are expected to come before the class schedule. It is considered rude and disrespectful interrupting a group fitness class or personal training session.  Check the schedule for class times and plan your day accordingly. We have allowed 10 mins gap in-between classes to give you time to mingle, fill out forms, get changed or pee!
Management is dedicated to ensure that the studio’s atmosphere is both hospitable and ethical. If we observe or learn of anyone engaging in behaviour that we feel is detrimental to our service or to the atmosphere that we are trying to promote, then we reserve the right to terminate that person’s membership immediately.
Health Questionnaire PARQ FORM

Please consult your doctor before attending any classes. It is your responsibility to seek medical clearance prior to commencing any exercise program. Management asks you to declare your medical history, via the PAR-Q form, for any health condition that may affect your safety while in the studio.

You further warrant and represent that you will not use Hope Pilates or any of our facilities, services or products whilst you are suffering from any infections or contagious illness, disease or other ailment or whilst you are suffering from any physical ailment such as open cuts, or sores, or minor infections where there is a risk, however small, to other members and guests.

We reserve the right to refuse entry or terminate memberships based on health reasons for the safety of our members.Cardio reformer sessions should be booked once beginners have progressed to intermediate/advanced. Management has the right to refuse entry to class in such cases

PLEASE NOTE: BEGINNERS JOINING THE REFORMER PILATES SESSIONS MUST ATTEND MINIMUM OF 1 PERSONAL TRAINING SESSION TO CARRY OUT INDUCTION & POSTURAL ASSESSMENT BEFORE JOINING A GROUP SESSION. The consultation price is £65.

Make sure to answer the following PARQ questionnaire before booking any classes:

PAR-Q Questionnaire

You agree to hold hopepilates.com, its owners and employers at no fault from any and all liability for all claims for damages due to injuries, including attorneys fee and cost, incurred by you or caused to third-parties by you arising out of the fitness and diet plans discussed on this website. The amount paid will not be refunded but can be transferred for the 1:1 session.

No PAR-Q Form, NO class.

Special circumstances may be considered but will be at the discretion of management.

Pregnancy Pilates

Pre/Post pregnancy Pilates is available as a 1:1. We can allow clients in 1st trimester to potentially join one of our beginner’s classes. Book a FREE consultation TODAY. ALL clients will need to consult their GP, wife or any specialist involved with the pregnancy before attending classes. our health questionnaire must be filled out before class. Do inform us if there are any special requests from the mum to be to accommodate her during class. Clients MUST hydrate, eat average 2 hours pre-class. We have drinking water available.

£99 – 10 Reformer sessions!

This is a resistance based Pilates training. No injured, Pregnant party can attend. Cannot be used in conjunction with any other offer / discount. This off-peak package expires 60 days after purchase. Advanced booking required. Open to ALL.  No cancellation, no exchange, and no refunds. Limit 1 per person, may buy 3 additional as gift. All goods or services must be used by the same person.

Cancel Policy: No cancellation, no exchange, and no refunds. Missed Classes are counted as used sessions.
50% Beauty sale 

Once the booking is confirmed, cancelled with notice of 24 hours or more are treated, as early cancellation for which there is no charge for. If prepaid, early cancellation can be rolled over to the following booking or refunded (minus any booking fees).

Cancellation with less than 24 hours notice are treated as late cancels and remain chargeable in full. Missed appointments are treated in the same way as late cancelations. Offer only available April 2018 to 1st time new beauty customers only.

Ballet Concept Course – 6 Weeks
Open to all, members can avail their 10% OFF this course. Minimum of 6 people to start the course, otherwise, refunds will be provided. Once the minimum number of class is achieved,  no cancellation, no exchange, and no refunds. Clients can buy as many slots available and maybe given as gifts.

Jan sale – 2 for 1 on ALL non reformer classes)

Thats correct, everything but reformer classes! Buy one and bring a loved one along with you. Motivate each other and have fun with a friend. It’s simply purchase a drop-in ticket to any mat based Yoga, Pilates, Core, or Barre, insanity Cardio style classes.

No refund once ticket is purchased. You are not restricted on who you bring with the exception of any injured, pregnant person dependent on class type. Feel free to call/email and enquire before purchasing.

1:1’s – Personal Training

Once the 1:1 time has been booked in, classes cancelled with notice of 24 hours or more are treated, as early cancellation for which there is no charge for the class. In such cases, early cancellation can be rolled over to the following week.

Cancellation with less than 24 hours notice are treated as late cancelations and remain chargeable in full. Missed classes are treated in the same way as late cancelations. Special circumstances may be considered but will be at the discretion of management. please review the price updates for 10 sessions in 2019, others remain the same.

Mens Reformer Classes

This specially tailored class started Jan 2017. Due to classes at peak times being in demand, we have called it ‘Dynamic Pilates ‘until the Jan ’19 rush is over with! Maximum 3 clients, giving you the 1:1 training feeling! Stretch & strengthen with resistance like never before.

Offers/deals i.e. Groupon, Black Friday, Christmas, Wowcher

No cancellations, refunds or exchanges. One voucher per person. May buy one additional as a gift. Voucher valid until 3 months. New Hope Pilates customers only. Must be aged 18 years or over. Mats are available for purchase at the fitness centre, or bring your own. No cancellations or refunds once redeemed. Subject to availability. Required minimum of 4 people to push through with the class, otherwise, we reserve the right to cancel the class. Customers will be informed accordingly beforehand.

Summer Promo ( 5 for £25)

This package is strictly for new customers only. Classes should be availed consecutively in a weekly basis.  This package applies to all OFF PEAK classes except Hope Ballates.  OFF PEAK Classes are from 6:45AM – 2:00 PM. Evening classes are not part of the OFF PEAK classes. If you want to avail, evening classes, please see our BRONZE Membership.  Package expires 30 days after purchase. Limit 1 per person. Advanced bookings are required. No cancellations, refunds or exchanges. Must be 18 or older. New customers only.  Must sign health questionnaire.

Black Friday 2018

For Black Friday 2018 deals (5 Mat for 25 ; 5 Reformer class for 49).  No cancellations, refunds or exchanges. No limit on how much a person can buy. May buy one additional as a gift. Voucher valid until 3 months. Open to all customers. Must be aged 18 years or over. Mats are available for purchase at the fitness centre, or bring your own. No cancellations or refunds once redeemed. Subject to availability. Required minimum of 4 people to push through with the mat classes, 2 for reformer classes, otherwise, we reserve the right to cancel the class. Customers will be informed accordingly beforehand.

Groupon Special Membership

This membership is specially for Groupon customers who would like to continue their fitness journey. Customers will be given a special price of £40 for the first month of their membership, regular membership prices will be applied for the succeeding months.

All sales for class passes and memberships are final with no refunds. Memberships are not transferable and need up to 1 week advance notice prior to month end for cancellation. Thereafter, this contract officially becomes a monthly rolling contract. As a monthly contract, payment is automatically collected. Two monthly payment cycles (1 as a mths notice deposit). After initial membership duration, clients can give one month’s notice at any time.
Special circumstances will need a letter from GP to be considered able to join group. Cancellations or freeze membership may be considered but will be at the discretion of management. Classes depend on minimum numbers of attendance to run. Customers will be notified of any cancellations 24hrs prior. If in case of instructor illness or unexpected cancellations, classes maybe closed. Management will not be held responsible in such cases.
Advanced bookings are required. Must be 18 or older. New customers only. Must sign health questionnaire.
For details, refer to T&C on the website: http://www.hopepilates.com/wordpress/about/tc/

OFF PEAK Membership

This membership is available from May to August. Customers will be able to avail unlimited OFF PEAK classes per month. It will renew monthly.  These classes are from 6:45AM – 2:00 PM. Evening classes are not part of the OFF PEAK classes. If you want to avail, evening classes, please see our other Membership or package options for add-ons. Advanced bookings are required. No cancellations, refunds or exchanges. Must be 18 or older. New customers only.  Must sign health questionnaire.

Referral Promo

At Hope Pilates, we appreciate you getting the word out!  Your referral can earn you a free class or credit toward a private session. If someone you refer signs up for a minimum of a 6 Reformer Package or Personal Training you receive a complimentary (6 Reformer Packages) Month on us!

If someone you refer signs up for a reformer/mat class and paid in full, you’ll get £ 5 worth in credit towards to a class of your own preference.

Privacy Policy

The company is committed to protecting the privacy of visitors to the company sites and the privacy of our clients and members. It is our goal to ensure that the information you submit to us remains private, and is used only for the purposes as set forth herein. This Statement reflects our commitment to you. For more information, you can read more in here.

Information About Visitors to The Company Site

In general, we only gather information about our website visitors collectively, such as what areas users visit most frequently and what services and information users access the most. We only use such data anonymously and in the aggregate. This information helps us determine what is of most interest to our visitors, and how we can continually create a better website for you.

Information About Our Clients and Members

Information about out clients will be collected through the companies Parq form which they complete on their first visit to our studio.

How We Use This Information

We intend to provide basic updates and information about upcoming events and promotions available from the company via emails to registered students, and to anyone who has ‘signed-up’ to our mailing list. Updates may occasionally be sent by text. All clients will be provided the opportunity to opt out of this service.

The company does not sell, has never sold, and does not intend to sell personal data about visitors or students to marketers. The company may collect, for internal use, statistical information about your membership in order that we may better serve you better. This may include such information as the distribution of our membership by location, referral type, age, etc. This statistical information may also be used, in the aggregate, as the company works to serve the mission of the organization. For example, we may wish to answer questions such as “What percentage of our customers has attended class for more than one year?” and to collect demo-graphical data.

Surveys

In order to better serve our students and visitors, the company may also survey our members and website visitors from time to time about their preferences and suggestions.

General Information Disclosure

We do not disclose information about your individual visits to the company’s classes, or company’s studio, or personal membership information that you provide but choose not to display, such as your contact information or professional information, except when we believe the law requires it.

Updating Your Account Information

The company allows you to change or correct your personal information at any time. Please notify us in order to proceed with those changes/

Online Registration and Order Confirmation

Place your order online through Playenable, to make sure you have secured a place.

Privacy Commitment Changes

If we decide to change our privacy commitment for Hope Pilates Centre, we will post the changes here so that you will always know what information we gather, how we might use that information, and whether we will disclose it to anyone.

If, at any time, you have questions or concerns about the company’s privacy commitment, please feel free to contact us. Contact information is available via the company sites, using the Contact menu option.

Security & Storage

Lockers

We have limited small lockers available to help you keep your prized items safe. As we have now got a second mat studio and there is expectancy of more people traffic, we urge you to store any valuables. Management can not be held responsible for any items missing, broken or damaged.

All locker keys can be collected from reception. Items can be put in securely and key returned at the end. a deposit of some kind will be needed to hold to show mutual trust. If any members need a permanent locker, management is able to assign half of these lockers for a small rental fee.

WIFI
The Hope Pilates wifi code is ONLY for clients and should not, therefore, be shared with external folks. To ensure we are on top of our security, management updates the password as deemed necessary. Management reserve the right to share the password with anyone thought to be abusing their usage with no explanation.
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